Resources

Coronavirus COVID-19

CNH3 is collecting resources to help the homelessness sector respond to a COVID-19 outbreak, and regularly updating this page with the best practices, tools and tips below.

People experiencing homelessness often have compromised health, compounding health issues and are at an elevated risk from viruses like COVID-19. Facilities, housing providers and other services that support people experiencing  homelessness (like shelters and drop-in centres) have increased risk of disease outbreaks, which is why we have compiled the below list of resources, best practices and tools to support efforts during the COVID-19 pandemic.

Our Recommendations to Health Canada

(APRIL 5, 2020) CNH3 celebrates the release of the guidance for providers of services for people experiencing homelessness in the context of COVID-19 from Health Canada. It facilitates the direction of practice and preparation nationwide. Here, we summarize perspectives that may guide the implementation of these guidelines and future revisions: CNH3 Commentary on Health Canada’s “Guidance for providers of services for people experiencing homelessness (in the context of COVID-19).” – click this blue link to read our comments.

We initially provided Health Canada with recommendations in this document: Briefing and Recommendations on Isolation and Quarantine COVID-19 in the Homelessness Service Sector.

For the latest Health Canada updates of COVID-19 cases and information: Click Here.
Upcoming Webinars

CNH3 and the Canadian Alliance to End Homelessness are hosting COVID-19 webinars to support the homelessness-serving sector’s response to the pandemic.

Canadian Response and Recovery Homelessness Planning Toolkit, June 4 at 1 p.m. EST: REGISTER HERE 
Learn more about the Canadian Response and Recovery Homelessness Planning Toolkit. This CAEH Toolkit, currently being developed with OrgCode Consulting, is based on the US “Responding to the Intersecting Crisis of Homelessness & COVID-19” framework developed by the National Alliance to End Homelessness and the Center for Budget Policy and Priorities (May 2020) and the HUD Disaster Recovery Homelessness Planning Toolkit (2017).


COVID-19 Information and Resource Links

For detailed COVID-19 resources, please consult the menu below:

Response & Recovery Frameworks

Checklist for Homeless Service Providers During Community Re-opening (CDC)

US HUD’s Disaster Recovery Homelessness Toolkit Recovery Guide (HUD, 50 pages)

COVID-19 Response Framework for People Experiencing Homelessness (CNH3, 4 pages)
Details four key areas that communities should consider in their COVID-19 response for homeless populations: Testing for COVID-19; Sentinel Surveillance in Shelters; Coordination with Health Systems; and Risk Stratification through screening and cohorting.

COVID-19 Preparation for Homeless Populations (Government of Canada, Homelessness Policy Directorate)
Briefly outlines key elements of a local pandemic plan.

Responding to the Intersecting Crisis of Homelessness and COVID-19 (NAEH and CBPP, 16 pages)
Examines different timeframes for different funding prioritization and implementation activities (e.g., unsheltered homelessness, housing, shelter, prevention and diversion, and strengthening). Will be updated regularly.

Pandemic Response Next Steps: Using a Framework for COVID-19 Homelessness Response (OrgCode Blog, May 13)
Highlights the Framework and identifying it has to be used on concert with strong leadership at all levels in order to be maximized.

CAEH ONE-PAGER: Requesting Leadership & Support from Local Public Health Authorities (updated May 22, 2020)
Provides rationale as to why local PHAs must play a lead role in protecting people experiencing homelessness from COVID-19, Canadian examples of how local PHAs have provided support, and tips to compel local PHA support and leadership.

Housing & Coordinated Access
Webinars and Slides

Making Housing Happen in Difficult Times (US National Alliance to End Homelessness, slide deck)
Presentation slides and a recording from a May 12 webinar with U.S. system leaders who discuss how they are implementing permanent housing responses to COVID through coordinated entry and other creative housing options.

Webinar: Getting Back to Housing, April 30 (HOM Inc., Phoenix, AZ, Homeward Trust, Edmonton, AB, & CAEH, 65 minutes) & PDF Presentation
COVID-19 presents a unique opportunity to accomplish two objectives with one action. The answer to both keeping people safe during COVID-19 and ending homelessness is HOUSING. It’s time to try to get ahead of the pandemic to prevent an ongoing and perpetual cycle of disaster for people experiencing homelessness. Given the requirements of social distancing finding and securing housing may seem challenging, but it’s possible and it’s happening! Learn how they are adapting and innovating to get people experiencing homelessness housed. You’ll receive practical tips and tricks that can be tested and adapted in your own community.

COVID-19, Homelessness and Housing First (Ontario Housing First Regional Network of Community Interest, PowerPoint slide presentation PDF)
Details the housing work of 4 Housing First programs (USA, Ottawa, Toronto, Spain) during COVID-19, including CMHA Ottawa’s decision-tree to manage contact expectations with clients (page 30) and the work of CMHA Toronto’s Housing First Program in using rent subsidies to move clients from high-risk congregate settings to hotel rooms with on-site support (page 45).

Blog: The Best Protection Against COVID-19 Is a Home (CAEH, April 15, 1 page) and the follow-up Webinar: Housing as a Part of COVID-19 Response (CAEH, 15 minutes) & PowerPoint PDF
Remaining Housing Focused – BFZ-C Improvement Advisor Amanda DiFalco emphasizes importance of remaining housing-focused.

Continuing Coordinated Access During COVID 19 Community of Practice Call (CAEH, 1 hour)
Saint John shares their approach followed by questions and conversation

CAEH One-Pagers and resources

Getting Back to Housing: How Canadian communities are adapting Coordinated Access to accelerate connections to permanent housing and build momentum to end homelessness once and for all. (CAEH, 14 pages)
This guide outlines realistic and practical approaches to help local communities adapt their homelessness response system to coordinate, activate, and accelerate housing opportunities during the pandemic. It digs into the key components of a housing-focused response including access, triage and assessment, prioritization, matching and referral, and other helpful tips—all with a COVID-19 lens. 

CAEH ONE-PAGER: Finding & Securing Housing in a Pandemic (updated May 22, 2020)
Tips for continuing to support people to find and move into permanent housing with several community examples. Provides considerations for system’s managers and service providers.

CAEH ONE-PAGER: Home Visits During a Pandemic (updated May 22, 2020) and also Supporting People Remotely in Housing Programs Webinar (NAEH with OrgCode, 30 mins) and PDF.
Tips for continuing home visits or support visits for people in housing first and supportive housing programs while respecting physical distancing measures.

CAEH ONE-PAGER: Meaningful Activities that Respect Physical Distancing and Support Isolation (updated, April 20, 2020)
Ideas for group activities that help people stay socially connected while respecting physical distancing and activities that people can do on their own to encourage continued isolation. 

Housing Loss Prevention

Webinar: Diversion & Prevention Amidst COVID-19 Webinar, May 7 (OrgCode, CAEH, 90 minutes) & PDF Presentation
Even in the midst of our COVID-19 response, the optimization of finite homelessness prevention resources remains essential. This webinar explore sthe strength-based strategies and approaches designed to rapidly resolve housing instability and homelessness experienced by local households. OrgCode Consulting highlight the evidence-informed practices proven to enhance prevention and diversion efforts in communities.

Financial Relief Prevention Navigator (Prosper Canada, website)
An online tool that helps vulnerable Canadians access critical emergency benefits and financial relief from governments, financial institutions, telecoms and internet providers.

CAEH ONE-PAGER: Preventing Eviction (updated May 22, 2020)
Provides tips and resources for preventing eviction and an overview of federal and provincial rental and financial aid.

Resources for Landlord and Tenants (Liv, Blog)
Comprehensive list of helplines and rental and financial assistance by province and territory, federal programs, and financial bank support for mortgage referrals and emergency relief.

Information Document with Provincial Contacts and COVID-19 Tips (Dr. Jennifer Robson, Associate Professor of Political Management at Carleton University, 15 pages)
This document includes who to contact in the government for financial support by province, and a Q&A around employment, contracting COVID-19 and other helpful tips related to the pandemic.

CNH3 & CAEH Webinars

Webinar: Management Considerations of COVID-19 Positive Clients Experiencing Homelessness, May 19 (Doctors without Borders, CAEH, 60 minutes) & PDF Presentation (to come)
This webinar, supported by Doctors without Borders (Médecins Sans Frontières) Canada, COVID-19 Medical Lead Jaime Wah (RN) with Dr. Kate Hayman (MD, MPH, FRCPC) and Dr. Leslie Shanks (MD, CCFP) who will lead a practical discussion on management considerations of COVID-19 positive clients experiencing homelessness based on two case studies (facility offering single isolation accommodation and shelter forced to implement congregate isolation).

Webinar: COVID19 & Homelessness: How frontline providers can support each other through grief, while providing palliative approaches to care Webinar, May 11 (PEACH, CAEH, 90 minutes) & PDF Presentation
People facing any threatened or real loss may be expected to grieve. The manifestations of grief may be heightened in people experiencing homelessness during the COVID pandemic because of their high incidence of preexisting trauma. Through experiences gained by the PEACH (Palliative Education And Care for the Homeless) Program at the Inner City Health Associates in Toronto, Ontario, this webinar will address some of the strategies frontline workers can use to address and support clients experiencing grief during the COVID crisis. We will also discuss resources and strategies to support those clients who will benefit from a palliative approach to care.

Webinar: Diversion & Prevention Amidst COVID-19 Webinar, May 7 (OrgCode, CAEH, 90 minutes) & PDF Presentation
Even in the midst of our COVID-19 response, the optimization of finite homelessness prevention resources remains essential. This webinar explore sthe strength-based strategies and approaches designed to rapidly resolve housing instability and homelessness experienced by local households. OrgCode Consulting highlight the evidence-informed practices proven to enhance prevention and diversion efforts in communities.

Webinar: Responding to COVID-19 Outbreaks Among People Experiencing Homelessness, May 5 (Alberta Health Services, Calgary, AB, The Drop-In Centre, Calgary, AB, 65 minutes) & PDF Presentation (to come)
In this webinar Dr. Monty Ghosh, an Internist and Addiction Specialist (and CNH3 co-chair), will offer resources, insights and advice to help organizations prepare for outbreaks of COVID-19 in an emergency shelter setting, based on Alberta’s new outbreak response guidelines. The webinar will feature a presentation followed by an opportunity to ask questions and explore challenges responding to outbreaks may present for clients and staff.

Webinar: Getting Back to Housing, April 30 (HOM Inc., Phoenix, AZ, Homeward Trust, Edmonton, AB, CAEH, 65 minutes) & PDF Presentation. Read the CAEH guide, Getting Back to Housing: How Canadian communities are adapting Coordinated Access to accelerate connections to permanent housing and build moment to end homelessness once and for all.” 
COVID-19 presents a unique opportunity to accomplish two objectives with one action. The answer to both keeping people safe during COVID-19 and ending homelessness is HOUSING. It’s time to try to get ahead of the pandemic to prevent an ongoing and perpetual cycle of disaster for people experiencing homelessness. Given the requirements of social distancing finding and securing housing may seem challenging, but it’s possible and it’s happening! Learn how they are adapting and innovating to get people experiencing homelessness housed. You’ll receive practical tips and tricks that can be tested and adapted in your own community.

Webinar: Supporting Harm Reduction in COVID-19 Shelter and Self-Isolation, April 2 (BC Centre for Substance Use, CAEH, 61 minutes) & PDF Presentation
Dr. Christy Sutherland, Medical Director of the Portland Hotel Society, presents strategies for supporting people who use drugs when they are in self-isolation or social distancing, discusses prescribing practices and how to help people stay away from the illicit drug market. The webinar includes a question and answer period.

Webinar: COVID-19 Response for Unsheltered Homeless People with Iain De Jong of OrgCode, April 1 (OrgCode, CAEH, 90 minutes) & Presentation PDF
Iain De Jong, OrgCode, offers strategies, tools and advice for providing outreach and support to unsheltered homeless people during the COVID-19 pandemic.

Second Preparing Homelessness Services for Coronavirus with Dr. Aaron Orkin, March 25 (CAEH & CNH3)
In this webinar Dr. Aaron Orkin, a public health, family, and emergency physician with the Inner City Health Associates, answers questions and offers resources, insights and advice to help organizations prepare for a coronavirus outbreak.

Preparing Homelessness Services for Coronavirus with Dr. Aaron Orkin, March 18 (CAEH & CNH3)
In this webinar Dr. Aaron Orkin, a public health, family, and emergency physician with the Inner City Health Associates, answers questions and offers resources, insights and advice to help organizations prepare for a coronavirus outbreak.

Screening, Testing, Referral Flow Charts and Transportation
Screening Tools

Alberta Shelter COVID-19 Screening Algorithm (March 24, 2 pages)
Basic Shelter and Social Services screening algorithm for non health care professionals created by Dr. Thara Kumari from Central Zone and Jennifer Bishop, with input from MOH Christine Kennedy and Claire O’Gorman from SafeWorks Calgary.  

COVID-19 Screening Tool for Shelter Staff (Street CCRED, 2 pages)
Simple process for shelter staff to send a shelter resident to an isolation site (page 1). Screening questions to ask shelter residents (Page 2).

COVID-19 Screening Tool for Homelessness Service Settings (SSHA, City of Toronto, 2 pages)
Screening questions for service providers to ask at intake or with existing clients on Page 1. Process for continuing to shelter, self-isolation on-site or at a separate isolation site, or transfer to a COVID-19 assessment centre or ER based on answers to screening questions on Page 2.

Testing

Assessment of SARS-CoV-2 Infection Prevalence in Homeless Shelters — Four U.S. Cities, March 27–April 15, 2020 (CDC)
The latest research, released on April 23, 2020, recommends that shelters keep people at least two metres apart, everyone has face covering, regular testing for before and after outbreaks regardless of symptoms.

CAEH ONE-PAGER: Priority Testing for Staff and People Experiencing Homelessness (Updated May 22, 2020)
Stresses the importance of priority testing in early identification and mitigation of spread in homelessness service settings. Summarizes recent studies and CDC’s recommendation for universal testing as opposed to testing based on symptoms. Lists priority populations for COVID-19 testing by province.

Referral Flow Charts

Assessment Triage and Intake Procedural Flow Chart (Windsor-Essex, 1 page)
Overview of Screening Process for Service Providers in Toronto including shelters and drop-ins.

COVID-19 Referral Flow Chart (SSHA, City of Toronto, 1 page)
Overview of Screening Process for Service Providers in Toronto including shelters and drop-ins.

COVID-19 Referral Flow Chart for Homelessness (Alberta Health Services, 1 page)

Transportation

Instructions for Arranging Non-Emergency Transportation for Shelter, 24-Hour Respite and 24-Hour Drop-in Clients to COVID-19 Assessment (SSHA, City of Toronto, 2 pages)
Transportation process in Toronto for sending non-emergency clients to COVID-19 Testing/Assessment Sites.

Safe Transportation Resource Round-up (Community Solutions, US Built for Zero)
Answers to commonly asked questions and resources regarding safe transportation to and from isolation, quarantine and testing spaces.

Shelter/Motels and Isolation Sites: Guiding Documents

Guidance for Providers of Services for People Experiencing Homelessness (Government of Canada, Public Health)

Interim Guidance for Homeless Shelters (Centers for Disease Control and Prevention, Website)
Detailed actions that shelter providers can take before, during, and after a COVID-19 outbreak. This resource is continually updated.

Shelter Guidance: Preventing, Controlling and Managing COVID-19 (Alberta Health Services, 35 pages)
This report, released April 24, 2020, helps emergency shelters and temporary housing facilities prepare and know what to do during an outbreak.

Ontario Ministry of Health COVID-19 Guidance for Shelters (Ontario Ministry of Health, 10 pages)
Provides guidance for shelters and other homeless-service settings including screening protocols, what to do if someone tests positive for COVID-19, and transportation.

Infection Prevention & Control Resources for Homelessness Service Settings (Toronto Public Health, 66 pages)
Outlines cleaning and PPE procedures for staff working in homeless service settings, including changing gloves per task and proper cleaning and disinfection protocols. Also provides a fact sheet to post in homelessness service settings.

Shelters/Motel and Isolation Sites: Community Examples
Shelter and Motel

Interim Covid Shelter (ICS) – Procedure Handbook (County of Wellington, 17 pages)
Wellington has shut down shelters and moved everyone to a hotel. Organizations have combined staff to provide onsite supports. This handbook provides guidelines on operating the hotel.

Shelter Planning Guidelines (BC Interior Health, 25 pages)
Includes screening questions, flow chart, 5 sheltering steams, and a number of helpful checklists in the Appendix for space considerations, set-up and roles.

Isolation Sites

City of Hamilton COVID-19 Sheltering Site Procedure Manual (City of Hamilton, 13 pages)
A procedural manual for the City of Hamilton’s Isolation Hotel Program.

Isolation Site for Individuals Who Are Homeless: High Level Policies and Procedure Overview (Inner City Health Associates, 32 pages)
Details how to set up an isolation site for people experiencing homelessness and procedures to manage admission (Page 9) and transfer (Page 11) to the site. Minimum staffing positions, functions, and staff to unit ratios for different “grades” of clients – can help with identifying appropriate staffing roles based on client needs (Page 7-8).

Emergency Supported Isolation Centre– Procedure Handbook (Drop In Centre, 22 pages)
The Drop In Centre in Guelph, Ontario has opened a non-medical Supported Isolation Centre. This handbook provides guidelines in operating the new centre.

Unsheltered Homelessness: Guidance and Community Examples
guidelines and guidance

Webinar: COVID-19 Response for Unsheltered Homeless People with Iain De Jong of OrgCode, April 1 (OrgCode, CAEH, 90 minutes) & Presentation PDF
Strategies, tools and advice for providing outreach and support to people experiencing unsheltered homelessness.

Focusing on People who are Unsheltered (US National Alliance to End Homelessness, slide deck)
Presentation slides and a recording from a May 5 webinar with U.S. system leaders on how they’ve been making unsheltered homelessness a priority in their COVID-19 response.

COVID-19: Essential Services for Encampments During an Infectious Disease Outbreak (HUD, 3 pages)

Interim Guidance for Responding to Coronavirus Disease 2019 (COVID-19) among People Experiencing Unsheltered Homelessness (Centers for Disease Control and Prevention, Website)
Provides key actions for outreach teams to support unsheltered populations.

Preventing & Managing the Spread of Infectious Disease within Encampments (US HUD, 17 pages)
Outlines considerations for U.S. communities in managing spread in encampments. Sample checklists and signage on Pages 13 – 17.

COVID-19 Guidance Note: Protecting Residents of Informal Settlements (UN Special Rapporteur Right to Adequate Housing, 2 pages)

community examples

Encampments Wiki (US Built for Zero)
A number of US community examples

Street Medicine Outreach Practice During COVID-19 (Street Medicine, 16 pages)
Outreach policies and procedures including preparing, approaching a campsite, social distancing etc.

Indigenous, Youth, and Equitable Responses

Indigenous Homelessness and COVID-19 Resources (Homelessness Learning Hub)
A curated collection of tools and resources to support the efforts of Indigenous front line workers as they support their clients during this global pandemic.

Youth Homelessness COVID-19 Resources (Homelessness Learning Hub)
A curated collection of tools and resources (including Community of Practice Calls) assembled to support organizations and workers to continue to deliver vital services to young people, in spite of the current pandemic. 

An Equitable Systems Transformation Framework for COVID-19 (US National Innovation Service, Blog)
A six-point preliminary framework to prepare for COVID-19 investment int he homelessness response system while centering lived experience and racial equity.

Ensuring Racial Equity in COVID-19 Response  and PowerPoint PDF and Takeaway Notes (NAEH, Webinar Series)
Topics covered include: racial disparities and health inequity, centering racial equity as a response to COVID-19 in the homelessness system, organizational inequity, and systems change.

Equity Informed Responses to COVID-19 (National Collaborating Centre for Determinants of Health, Website)

Personal Protective Equipment (PPE) and Promoting Healthy Practices

CAEH ONE-PAGER: Personal Protective Equipment (PPE) (updated May 22, 2020)
An overview of resources and guidance on the types of PPE required, how to use, where to source, and how to manage and conserve PPE.

Promoting Healthy Practices (updated May 22, 2020)
Resources to promote healthy practices including hand-washing, social distancing, and disinfecting public spaces.

Sourcing PPE

Canadian Shield: offering a clear PPE face shield for organizations, producing 200 non-medical shields a day for donation (see first bullet) and Health Canada approved face shields (see second bullet):

  • For small organizations (needing up to 50 shields), or who have limited budgets, please fill out this request form: https://bit.ly/GetComShield
  • For organizations needing more than 50 shields, see order form for The Canadian Shield (an InkSmith product) www.canadianshieldppe.ca.

MDT Personal Protection Supplies Order Form (MDT, Updated April 27, 2020)
A bulk supplier, minimum quantities are large, may be suited to a municipal or CE purchasing for distribution to local agencies.

Community SOS Supplies Form (Community SOS, Website)
Resource for organizations in need of supplies: fill-out form of supplies needed, which is then put into a map where folks with supplies can see where the need is and potentially supply them.

BargainsGroup Supplies Order Form (BargainsGroup)
A company based in Toronto that regularly works with homeless services and has a supply of gloves, masks and hand sanitizer for sale that they can ship anywhere in Canada. For more information on BargainsGroup please visit their website: bargainsgroup.com or contact the BargainsGroup Team at info@bargainsgroup.com or T. 416-785-5655 • 1-877-868-5655.

Harm Reduction & Drug Supply
Webinars

Q&A and Webinar Series: Harm Reduction in Shelters During COVID-19 (COH, Bernie Pauly, University of Victoria, webinar)
A series of webinars starting on April 28 on harm reduction policies and interventions during COVID-19 and a webinar on creating effective organizational harm reduction policies and culture in the context of COVID-19. Q&As stemming from the webinars are also provided.

Webinar: Supporting Harm Reduction in COVID-19 Shelter and Self-Isolation, April 2 (BC Centre for Substance Use, CAEH, 61 minutes) & PDF Presentation
Dr. Christy Sutherland, Medical Director of the Portland Hotel Society, presents strategies for supporting people who use drugs when they are in self-isolation or social distancing, discusses prescribing practices and how to help people stay away from the illicit drug market. The webinar includes a question and answer period.

Overdose Safety and Support During COVID-19 (Homeless Services Association of BC, webinar, 1.5 hours)

Posters and Info sheets

Safer Drug Use During the COVID-19 Outbreak (Harm Reduction Coalition, 2 page)
Find this resource in other languages: click here.

Canadian Drug Policy Coalition Resources List (CDPC, webpage)
This resource list (scroll to the bottom of the page) includes safe drug use, homelessness and shelter, sex work and more.

COVID-19 Stimulant Use and Harm Reduction (Canadian Drug Policy Coalition, 6 pages)
The following is a non-exhaustive tip sheet for stimulant-preferring or polydrug users, focusing on amphetamines, cocaine and crack cocaine.

COVID & Safer Drug Use (Streethealthops, 1 page)
A one-page flyer that quickly outlines four tips to prevent COVID-19 when using drugs.

guiding documents

Public Health Response to Withdrawal Management During a Pandemic Guidelines (Vancouver Coastal Health, 4 pages)
Guidance for substance use risk mitigation as well as withdrawal management during COVID-19.

Risk Mitigation in the Context of Dual Public Health Emergencies (BCCSU, 18 pages)
This protocol is intended to provide clinical guidance to health-care providers to support patients to mitigate these competing priorities and compounded risks and enable social distancing and self-isolation measures, where possible, to reduce and prevent the spread of COVID-19.

Domestic Violence Sector Resources

ShelterSafe.ca (Women’s Shelter Canada, webpage)
This is an online resource to help women and their children seeking safety from violence and abuse. The clickable map will serve as a fast resource to connect women with the nearest shelter.

Women’s Shelter Canada COVID-19 Resources (Women’s Shelters Canada, Website)
Includes resources for shelters and transition houses, resources for women fleeing violence and resources for the general public.

National Network to End Domestic Violence: Resources on the Response to the Coronavirus (US NNEDV, webpage)
Includes resources for DV shelters and homelessness assistance providers, survivors and their children (including other languages), the series of Global Network of Women’s Shelters webinars, and information on identity theft.

Pandemics and Violence Against Women and Children (Center for Global Development, 45 pages)
Based on existing published and grey literature, this document outlines nine main (direct and indirect) pathways linking pandemics and VAW/C, and offers a number of links to resources.

Supporting Survivors’ Access to Substance Use Disorder and Mental Health Services During the COVID-19 Emergency (National Center on Domestic Violence, Trauma and Mental Health, 3 pages)

HIFIS, Data Collection & Management

HIFIS How To: Home Visits in an Outbreak (Government of Canada, 4 pages) En Francais
This resource outlines how HIFIS can support the home visits during an outbreak and is a companion document to the CAEH one-pager, Home Visits During a Pandemic.

HIFIS How To: Tracking Health Issues in an Outbreak (Government of Canada, 3 pages) En Francais
This resource outlines how HIFIS can support the documentation of client health issues during an outbreak.

HIFIS How To: Finding And Securing Housing in an Outbreak (Government of Canada, 3 pages) En Francais
This resource outlines how HIFIS can support the housing process during an outbreak and is a companion document to the CAEH one-pager, Finding and Securing Housing in a Pandemic.

HIFIS How To: Promoting Healthy Practices in an Outbreak (Government of Canada, 3 pages) En Francais
This one-pager outlines how HIFIS can help promote healthy practicing during the COVID-19 outbreak and is a companion document to the CAEH one-pager, Promoting Healthy Practices.

HIFIS How To: Managing Admissions and Transactions in an Outbreak (Government of Canada, 4 pages) En Francais
This resource outlines how HIFIS can support admissions and transactions monitoring during an outbreak.

HIFIS How To: Preventing Eviction in an Outbreak (Government of Canada, 3 pages) En Francais
This resource outlines how HIFIS can support the housing process during an outbreak, and is a companion document to the CAEH one-pager, Preventing Eviction.

Leadership, Funding & Communication
Leadership

Leadership in the Time of Doubt (CHRA, Blog, May 5)

Leadership structures to respond to the COVID-19 pandemic (Community Solutions, webpage)
Examples from six communities in the US on leadership and decision-making structures, coordination, and priorities in responding to COVID-19.

OrgCode Webinars for Leaders:

Leading in the Homelessness Services Sector in Turbulent Times & PDF of Presentation (Orgcode, March 25 Webinar Recording)
Outlines a decision-making matrix to help prioritize decisions; communications and information sharing among community leaders; planning for each wave and phase of COVID-19, and; opportunities for innovation. 

Determination (OrgCode, April 3 Webinar Recording)
A 25-minute webinar offering thoughts on the role of determination in leadership around COVID-19.

Not All Heroes Wear Capes (OrgCode, April 17 Webinar Recording)
A 30-minute webinar offering thoughts on essential workers, noble qualities, courage, outstanding achievements and letting go of perfection.

Where Are We At? In Between Initial Response and Long-Term Recovery (May 15 Webinar Recording)
This 30-minute webinar offers thoughts on leadership considerations when we are past the initial response, but not quite in long-term recovery.

Funding and fundraising

CAEH ONE-PAGER: Making Strategic Investment Decisions (CAEH, OrgCode, May 15, 2020)
Beginning with overall investment decision-making considerations, this two-part guidance document was created to assist community leaders in their decision making and system planning activities as they lead COVID-19 responses and recovery from the initial wave.

Reaching Home Directives Updated for COVID-19 (Government of Canada)
All COVID-19-related Reaching Home updates have moved from the ESDC COVID-19 notices page to a dedicated and separate page for Reaching Home.

COVID-19 Community Response Fund for Vulnerable Populations (FCM and CMAF)
$10 million with funding provided to Reaching Home Designated Communities and Indigenous CE’s.

COVID-19 Emergency Community Response Fund (Government of Canada)
$350 million with applications for local community organizations available May 19.

Launch Fundraising Appeals Through CanadaHelps (CanadaHelps, Website)

Frequently Asked Questions For Canadian Registered Charities and Non-Profit Organizations In the Time of the COVID-19 Crisis (Blumbergs, 9 pages)

Staffing, Self-Care & Grief

CAEH ONE-PAGER: Staff Recruitment (updated May 22, 2020)
Considerations and tips for community leaders to maintain coverage of essential roles. 

CAEH ONE-PAGER: Maintaining Staff Morale (updated May 1, 2020)
Strategies to help reduce stress, celebrate staff commitment, and maintain staff morale.

CAEH ONE-PAGER: Self-Care in a Crisis (updated April 20, 2020)
Considerations and ideas for self-care to support yourself and the people around you.

Key Human Factors Messages When Working Under Pressure (Clinical Human Factors Group, 2 pages)

PEACH Resource for Frontline Workers Caring for Clients Experiencing Homelessness in COVID-19 (Palliative Education and Care for the Homeless (PEACH), Inner City Health Associates, 4 pages)
This guide is for frontline social service and healthcare workers (shelter workers, case workers, RNs, PSWs), focusing on unique palliative care needs of people experiencing homelessness during the COVID19 pandemic.

Staff and Team Care During COVID-19 (Webinar, CAEH, 1 hour 15 min) – PowerPoint PDF 
This Community of Practice webinar covered topics such as self-awareness in a time of crisis, forgiveness of self and others, and engaging in self-care practices that don’t feel like work.

7 Sincere Self-Care Strategies (Webinar, OrgCode and ChangeWorks, 45 min, posted on Facebook)
Heather Pierucki of ChangeWorks and Iain De Jong of OrgCode discuss 7 Self Care Strategies for staff in the homelessness serving sector during COVID-19. 

Civil Society & Volunteers

Activating Civil Society in the COVID-19 Pandemic Response (Help Seeker, Webinar) & PowerPoint PDF

A Guide to Addressing and Preventing Social Stigma with COVID-19 (WHO, UNICEF, IFRC, 5 pages)

Registration websites where residents can volunteer to help vulnerable populations and be connected with organizations that are in need of support:

Help Next Door Manitoba (Manitoba Government, Website)
Connects people and organizations who need help with others who are available to volunteer their assistance.

Je Benevole (Federation des centres d’action benevole du Quebec)

Alberta Cares Connector (The Government of Alberta, webpage)
This tool connects Albertans with volunteer opportunities.

Additional Resource Lists

US National Alliance to End Homelessness Forum (webpage)

Homeless Hub COVID-19 Wiki (Community Solutions)
A place where US community providers working with people experiencing homelessness during the COVID-19 pandemic can share their plans, ideas, documents, observations, etc. with one another.

Infectious Diseases Toolkit for CoCs (U.S. Department of Housing and Urban Development)

Pandemic Planning: COVID-19 (Homelessness Learning Hub, Website)

COVID-19 Resource Guide (Connecticut Coalition to End Homelessness, Website)

Coronavirus and Homelessness (US, National Alliance to End Homelessness, Website)

Homebase COVID-19 Response (Homebase, Website)

CSH COVID-19 Supportive Housing Community Platform (Corporation for Supportive Housing, Website)

Full List of CAEH One-Pagers

Making Strategic Investment Decisions (CAEH, OrgCode, May 15, 2020)

Personal Protective Equipment (PPE) in Shelter Isolation & Quarantine Settings (May 22, 2020)
An overview of resources and guidance on the types of PPE required, how to use, where to source, and how to manage and conserve PPE.

Priority Testing for Staff and People Experiencing Homelessness (Updated May 22, 2020)
Stresses the importance of priority testing in early identification and mitigation of spread in homelessness service settings. Summarizes recent studies and CDC’s recommendation for universal testing as opposed to testing based on symptoms. Lists priority populations for COVID-19 testing by province. 

Promoting Healthy Practices (updated May 27, 2020)
Resources to promote healthy practices including hand-washing, social distancing, and disinfecting public spaces.

Requesting Leadership & Support from Local Public Health Authorities (updated May 22, 2020)
Provides rationale as to why local PHAs must play a lead role in protecting people experiencing homelessness from COVID-19, Canadian examples of how local PHAs have provided support, and tips to compel local PHA support and leadership.

Preventing Eviction (updated May 22, 2020)
Provides tips and resources for preventing eviction and an overview of federal and provincial rental and financial aid.

Coordinated Access in a Pandemic (updated May 22, 2020)
Considerations and ideas for maintaining and using Coordinated Access as part of a community’s COVID-19 response.

Finding & Securing Housing in a Pandemic (updated May 22, 2020)
Tips for continuing to support people to find and move into permanent housing with several community examples. Provides considerations for system’s managers and service providers.

Home Visits During a Pandemic (updated May 22, 2020)
Tips for continuing home visits or support visits for people in housing first and supportive housing programs while respecting physical distancing measures.

Meaningful Activities that Respect Physical Distancing and Support Isolation (updated April 20, 2020)
Ideas for group activities that help people stay socially connected while respecting physical distancing and activities that people can do on their own to encourage continued isolation. 

Staff Recruitment (updated May 22, 2020)
Considerations and tips for community leaders to maintain coverage of essential roles. 

Maintaining Staff Morale (updated May 14, 2020)
Strategies to help reduce stress, celebrate staff commitment, and maintain staff morale.

Self-Care in a Crisis (updated April 20, 2020)
Considerations and ideas for self-care to support yourself and the people around you.